purchased from GoJane.com arrived with manufacturing defects (missing a lace hook and popped stitching on the toe). She was so bummed, she had planned on wearing them with several outfits on our upcoming vacation. I emailed the Go Jane customer service department yesterday afternoon and received a reply this morning. I figured that I would have to send them back at my cost before they could do an exchange or refund, so in my email I asked if it would be possible to get a credit for the return shipping since it was defective merchandise. Much to my surprise, they are shipping out a new pair for her and we don't have to return the defective pair. I love a good customer service outcome!
While the Hubster was on the phone getting prices of between $89 and $109 I hit the internet and found it for $67 plus shipping. Hubster called the customer service line for the parts website and talked to them about shipping costs ($30) and times (2-9 days) and found out that they ship out of a warehouse only 15 miles from us. Mr. "Gem of a Customer Service Agent" gave my hubby the phone number of the warehouse and he ordered the part directly and picked it up from them in under an hour saving big on both time and shipping costs. It's so nice to know that there are business out there that are dealing fair with their customers. Sure, the mechanic could have probably convinced the Hubster to have the work done at his shop, but by being honest he has won over a new customer-we will certainly think of his shop the next time we need to take a car in for service. And the customer service agent from the parts website has also earned a new customer for his company as well.
Reverse-A-Purse-look for me to be posting that very soon!